Privacy Policy

Data Controller
The website https://tryhealthshop.com/ is responsible for the processing of personal data in accordance with this Privacy Policy.

Contact Information
Email: info@tryhealthshop.com
BOJETSKI ECOM LTD
10 Wall Street, Liverpool, England, L1 8JQ
Company Number: 16144236
(Business hours: Monday – Friday, 10:00 AM to 5:00 PM)

What Personal Data We Process

We process personal data that you provide through the use of our services, purchases on our website, or direct communication. This includes:

  • First and last name
  • Gender
  • Shipping address
  • Phone number
  • Email address
  • IP address
  • Additional data you actively provide (e.g., through account creation, correspondence, or reviews)
  • Location data
  • Activities on our website
  • Browser and device type
  • Account number
  • Document numbers (e.g., driver’s license or ID, when legally required)

Processing Sensitive Data

Our website is not intended for visitors under the age of 16 without explicit parental or guardian consent. As we cannot verify visitors' ages, we encourage parents to monitor their children’s online activities to prevent unauthorized data collection. If we inadvertently collect data from minors, please contact us at info@tryhealthshop.com, and we will promptly delete it.

Purpose and Legal Basis for Data Processing

We process your personal data for the following purposes:

  • To process orders and payments
  • To send newsletters and promotional materials (opt-in/out available at any time)
  • To provide customer support (e.g., inquiries or order modifications)
  • To send order and shipping confirmations
  • To offer services such as repairs, maintenance, and after-sales support
  • To fulfill legal obligations (e.g., tax filings)

The legal basis for processing is your consent, the necessity of fulfilling a contract, or compliance with legal obligations.

Data Retention

We store personal data only for as long as necessary to fulfill the purposes outlined above. For instance:

  • Data related to orders or repairs is retained for a minimum of 7 years to comply with legal obligations.

Sharing Personal Data with Third Parties

We do not sell your personal data to third parties. Data is shared only when necessary to fulfill contractual obligations or comply with legal requirements. When third parties process data on our behalf (e.g., payment providers, shipping services), we ensure strict data protection through agreements.

Personal data may be shared with:

  • IT service providers (e.g., hosting and web developers)
  • Payment providers
  • Delivery services
  • Customer chat function providers
  • Review platforms for online shops

Data is shared only with your consent or when required by law (e.g., official requests).

Use of Cookies and Similar Technologies

Our website uses only technical, functional, and analytical cookies that respect your privacy. Cookies are small text files stored on your device to ensure website functionality and enhance your experience. You can disable cookies in your browser settings, though this may impact functionality.

Your Rights as a Data Subject

You have the right to:

  • Request access to your personal data
  • Correct, delete, or restrict its processing
  • Object to the processing of your personal data
  • Withdraw your consent where applicable

To exercise your rights, send a request to info@tryhealthshop.com.

Security of Your Personal Data

We take data security seriously and implement appropriate measures to protect it from misuse, loss, or unauthorized access, including:

  • Antivirus software and firewalls
  • TLS encryption for secure data transmission
  • DNSSEC and SPF to prevent phishing and spam

If you suspect misuse or inadequate protection of your data, contact us at info@tryhealthshop.com.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on our website. Please review the Privacy Policy regularly to stay informed about updates.

This Privacy Policy was last updated on 29/03/2024.